They did an excellent job with our hot tub repair for a leak. Were on time, very communicative, and resolved the issue well. Would highly recommend!

These guys are awesome! I bought my spa from them last year. Had a straightforward, painless process, from inquiry to purchase, delivery and installation. Recently I needed a replacement... read moreThese guys are awesome! I bought my spa from them last year. Had a straightforward, painless process, from inquiry to purchase, delivery and installation. Recently I needed a replacement part and texted them to see if they had it. Heard back instantly, and picked it up with no charge. Great attitude and great service! Thank you! read less

If I could honestly say that I was a serial hot tub purchaser, I would like my experience to be what I experienced with Jennifer and Tom at Sonoma Hot... read moreIf I could honestly say that I was a serial hot tub purchaser, I would like my experience to be what I experienced with Jennifer and Tom at Sonoma Hot tubs. I live in the east bay and researched hot tubs on YouTube, internet and asking friends and eventually reached out to my local hot tub businesses. Minimal to no reply!? Spotted Sonoma hot tubs on a internet search, reached out to them and in moments got a reply from Jennifer. Her energy, attention to detail, efforts to explain, and most importantly, her honesty won my business.
They are 90min-2hrs away for me but it was worth the efforts to meet and visit. Multiple discussions on the phone/email and one visit to the store, I bought the Dimension one Nautique. This tub is gangster! It was delivered on schedule. The delivery guys were good people, careful and mindful of the surroundings with the tub. Helped me set up, place, and adjust the hot tub. Perfect quick execution. My plans for my personal electrician buddy to install for me instantly did not work out, so I reached out to Jennifer again. She happily referred me to a list of electricians, which led to my hot tub being connected the following week. Tom took the personal time to help me set up and correct a minor common issue with filling new hot tubs. Do not fill the hot tub with water from the top. YouTube water locks. Fill from the filter hole. Anyways, Tom was super helpful and took my multiple calls on a Saturday!? They provided me with all the chemicals and instructions I needed to take care of my hot tub. Start and maintenance. It's definitely not rocket science. I will continue to give them the business of chemicals, replacement filters, upgrades etc. because for just meeting them the first time, they took care of me like we were close family friends. read less

The hot tub is great. Very roomy and comfortable with good jets.
The service was great as well. I had a deck built on 3 sides and needed to have the... read moreThe hot tub is great. Very roomy and comfortable with good jets.
The service was great as well. I had a deck built on 3 sides and needed to have the cover-lifter changed to a lifter that works in this configuration.
My sales rep Jennifer took care of it expediently and I received and just installed the cover lifter today. read less

We recently purchased a Dimension One Triad 36" hot tub from Sonoma Hot Tubs. I was pleased with every aspect of the transaction. The owner, Thomas, and the... read moreWe recently purchased a Dimension One Triad 36" hot tub from Sonoma Hot Tubs. I was pleased with every aspect of the transaction. The owner, Thomas, and the staff were all very helpful. The hot tub is working well and my wife and I are enjoying it regularly. read less

Thomas and his team were a great in helping me figure out which hot tub was right for us. I really wanted a tub that didn't require a lot of... read moreThomas and his team were a great in helping me figure out which hot tub was right for us. I really wanted a tub that didn't require a lot of chemicals, as I am sensitive to chemicals. This hot tub has worked beautifully thus far over the past two months since we had it delivered. It stays so nice and clean with very minimal use of chemicals/chlorine, and most of the time I don't smell any chlorine at all. I highly recommend Sonoma Hot Tubs and Pool Supplies! 🙂 read less

Sonoma Hot Tub was suggested to us by a friend and we have been very thankful that we called them. Thomas immediately impressed me when I called him, set up... read moreSonoma Hot Tub was suggested to us by a friend and we have been very thankful that we called them. Thomas immediately impressed me when I called him, set up an appointment within hours of the call and our purchase was made the same day at the Santa Rosa store. The sales staff were very professional and courteous, answered all of our questions and made the sale a very pleasant experience. The delivery guys were fantastic and took great care of us. At this time I could not be anymore pleased with the entire experience. read less

We have been very happy with the sales and service. After being let down by 2 other dealers we were pleasantly surprised that all the promises made were followed through... read moreWe have been very happy with the sales and service. After being let down by 2 other dealers we were pleasantly surprised that all the promises made were followed through on. Our spa arrived on time. The delivery was as promised and the support after the delivery were good. We had a great experience. Anyone shopping for a spa should definitely check them out. read less

We chose to buy a Dimension One spa from Sonoma Hot Tubs & Pool Supplies after checking out several of the other large/well known brands from dealers in Santa Rosa.... read moreWe chose to buy a Dimension One spa from Sonoma Hot Tubs & Pool Supplies after checking out several of the other large/well known brands from dealers in Santa Rosa. Thomas took the time to explain the different features of the various spa models and we felt like we got a great tub at a fair price, while also supporting a local business.

Post-sale, the customer service has been great. They provided great resources (lists of electricians, landscape contractors etc) in order to prepare for the spa delivery/installation and also clearly communicated through phone calls and emails what to expect. They went out of their way to ensure that we were set with our cover lifter and set of starter chemicals. When the service tech came to do his first (free) water service, he even hosed off our deck! read less