
Dimension One Spas
Clearwater Spas
Google Reviews
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I've been asking Thomas questions about hot tubs for many years and he always has the answer or knows where to go to get an honest answer. Very trustworthy... read moreI've been asking Thomas questions about hot tubs for many years and he always has the answer or knows where to go to get an honest answer. Very trustworthy company and I would recommend them to anyone. They completely understand the meaning of "customer service!" read less
Stan Goodreau1/21/2021Sonoma Hot Tub was suggested to us by a friend and we have been very thankful that we called them. Thomas immediately impressed me when I called him, set up... read moreSonoma Hot Tub was suggested to us by a friend and we have been very thankful that we called them. Thomas immediately impressed me when I called him, set up an appointment within hours of the call and our purchase was made the same day at the Santa Rosa store. The sales staff were very professional and courteous, answered all of our questions and made the sale a very pleasant experience. The delivery guys were fantastic and took great care of us. At this time I could not be anymore pleased with the entire experience. read less
James Thomas1/18/2021We have been very happy with the sales and service. After being let down by 2 other dealers we were pleasantly surprised that all the promises made were followed through... read moreWe have been very happy with the sales and service. After being let down by 2 other dealers we were pleasantly surprised that all the promises made were followed through on. Our spa arrived on time. The delivery was as promised and the support after the delivery were good. We had a great experience. Anyone shopping for a spa should definitely check them out. read less
Curtis Lowe1/16/2021 -
I have been a customer of Sonoma Hot Tubs for over 5 years, since I purchased my new tub from them. Thomas and staff have provided nothing but friendly, professional... read moreI have been a customer of Sonoma Hot Tubs for over 5 years, since I purchased my new tub from them. Thomas and staff have provided nothing but friendly, professional and reasonably priced products and services from day one and continue to do so. If they don’t have the answer to your question, they will find it for you. read less
Mike B1/08/2021We chose to buy a Dimension One spa from Sonoma Hot Tubs & Pool Supplies after checking out several of the other large/well known brands from dealers in Santa Rosa.... read moreWe chose to buy a Dimension One spa from Sonoma Hot Tubs & Pool Supplies after checking out several of the other large/well known brands from dealers in Santa Rosa. Thomas took the time to explain the different features of the various spa models and we felt like we got a great tub at a fair price, while also supporting a local business.
Post-sale, the customer service has been great. They provided great resources (lists of electricians, landscape contractors etc) in order to prepare for the spa delivery/installation and also clearly communicated through phone calls and emails what to expect. They went out of their way to ensure that we were set with our cover lifter and set of starter chemicals. When the service tech came to do his first (free) water service, he even hosed off our deck! read lessKraig Meyer12/31/2020The Dream is truly a dream! I purchased this hot tub in July 2020. It is very comfortable. The jets are strong and it works perfectly. Very easy operation and... read moreThe Dream is truly a dream! I purchased this hot tub in July 2020. It is very comfortable. The jets are strong and it works perfectly. Very easy operation and the colored lights are a lot of fun. It is easy to maintain. Relaxing in the hot tub and gazing up at the stars is absolutely my favorite thing to do. The service at Sonoma Hot Tubs is outstanding. Highly recommend. read less
Dream (83" x 83")Virginia Nido12/22/2020 -
Unbelievably great. First they have hot tubs in stock. There’s no need to wait 4 months for your hot tub call these fine folks.
Second - I called with specs from... read moreUnbelievably great. First they have hot tubs in stock. There’s no need to wait 4 months for your hot tub call these fine folks.
Second - I called with specs from another store, nice enough folks but wanted to see if we could get the hot tub earlier.
Knowledge about the brand and model - got a better hot tub for less money and delivery (normal delivery) was going to be 3-4 weeks which is less than anyone else’s standard who don’t stock.
I offered to pay a fair amount if they could deliver a bit faster - no commitments but called his service and fair deal for everyone a crew - wonderful knowledgeable service - came the same day which I know is very odd and the fair expectation was set at maybe 2 weeks. Here is why this reflects so well on Sonoma Hot Tubs.
They treat their vendors like valued partners. I paid the entire delivery fee to the service- no off the top or markup from Sonoma Hot Tubs. Treating their vendors this way ensured an over the top experience from first call to delivery. It’s the true marker of a great business and allows this business to really wow.
Thank you!!! read lessJoanna Knox12/21/2020We have had an amazing experience with Jennifer and Sonoma Hot Tubs. Jennifer is kind, helpful and really follows through. We had our hot tub delivered today... read moreWe have had an amazing experience with Jennifer and Sonoma Hot Tubs. Jennifer is kind, helpful and really follows through. We had our hot tub delivered today and it was a piece of cake. I would highly recommend them for their fantastic service. Can't wait to jump in! read less
Malinda Wheeler12/17/2020
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